FAQ
What happens, if the final bill does not match the amount due in my cost estimate?
A cost estimate is calculated in collaboration with our medical departments in order to ensure that both our Hospital and our patients are not only able to cost effectively provide as well as receive the highest standards of care.
We therefore require our patients to proceed with an advance payment, which covers for all planned treatment, inclusive that provided by a chef physician. Additionally, we charge a risk supplementary fee for unforeseen care needs during your stay. In case of overpayment you will be refunded as soon as we issue the final invoice after your stay.
Does the LMU Hospital provide professional interpreting services?
Our Hospital does not provide any interpreting services at the time being.
Our doctors and most of our nursing staff at LMU Hospital are fluent in english and will be glad to support you during your stay. We would, however, recommend you to seek for accredited interpreting services, if you or persons entrusted by you are unable to communicate fluently in german or english.
Does the LMU Hospital have a price list?
The LMU Hospital does not publish any kind of price lists. As a public institution we are obliged to provide the highest standards of cost transparency to all of our patients. The billing of all of our treatments is based on the usual tariff systems and legal standards in Germany. Our cost estimates should provide you with an accurate overview of the expected costs after treatment.
Please be aware that we can only provide you with an exact calculation of treatment after your stay. Treatment prices are calculated according to the complexity of care needed, e.g., price increases with higher care needs and complexity of treatment. Therefore it is often difficult to exactly predict treatment price at the beginning of your stay.
How can I pay?
By bank transfer, cash or by credit card (except American Express credit cards).
We kindly inform you that our Hospital does not currently accept bank transfers or credit card payments from the Russian Federation or Belarus due to the sanctions in place against both countries.
Can I also pay my bill after the treatment?
How long does it take be refunded in case of overpayment?
In case of due overpayment, you will be refunded via credit card or valid bank account transfer as soon as the final invoice has been issued.
Do I have to pay a service fee?
The service/expense flat rate applies to patients not covered by a health insurance company in the Federal Republic of Germany and/or not possessing german citizenship.
To this purpose we request our patients to sign a supplemental agreement with the LMU Hospital, in which additional provisions to the general terms of the treatment contract as well as to our price list, encompassing both inpatient and outpatient care, are agreed upon.
Do I have to sign a treatment contract?
Yes, you cannot be treated at the LMU Hospital without a valid treatment contract.
